Information We Collect

When you work with us or visit our website, we collect different types of information depending on how you interact with our services. Here's what we gather and why:

Information You Provide Directly

This is data you actively give us when filling out forms, signing up for programmes, or getting in touch:

• Contact details: Your name, email address, phone number, and postal address when you enquire about our courses or register for programmes
• Educational background: Previous experience, qualifications, and career goals to help us tailor our training recommendations
• Payment information: Billing details when you enrol in paid courses (processed securely through third-party payment providers)
• Communication records: Messages, feedback, and support requests you send us

Information Collected Automatically

When you browse our website, certain technical data is collected automatically:

• Usage data: Pages visited, time spent on site, links clicked, and navigation patterns
• Device information: Browser type, operating system, screen resolution, and device identifiers
• Location data: General geographic location based on IP address (country and city level, not precise coordinates)
• Cookies and similar technologies: Small data files that help us remember your preferences and improve site functionality

How We Use Your Information

We don't collect data for the sake of it. Everything we gather serves a specific purpose related to delivering and improving our educational services:

Purpose	Legal Basis
Delivering courses and educational content you've enrolled in	Contract performance
Processing payments and maintaining financial records	Contract performance and legal obligation
Responding to enquiries and providing customer support	Legitimate interest
Sending programme updates and educational resources	Legitimate interest (with opt-out option)
Improving our website and course offerings	Legitimate interest
Preventing fraud and maintaining security	Legal obligation and legitimate interest

We might occasionally send you information about new courses or updates to existing programmes. You can opt out of these communications at any time through the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We're selective about who we share your data with. We don't sell personal information to third parties. Period.

However, running our business requires working with certain trusted partners:

• Payment processors: To handle course payments securely (they never share your full payment details with us)
• Cloud hosting providers: To store data and keep our services running reliably
• Email service providers: To send course materials and communications
• Analytics services: To understand how our website is used and where we can improve
• Legal authorities: When required by law or to protect our rights and safety

International Data Transfers

Some of our service providers operate outside the United Kingdom. When we transfer data internationally, we ensure it's protected through:

• Standard contractual clauses approved by UK authorities
• Adequacy decisions recognising similar data protection standards
• Additional security measures appropriate to the sensitivity of the data

If you'd like more details about where your data is processed, just ask – we're happy to explain.

How Long We Keep Your Data

We don't keep personal information longer than necessary. Retention periods vary depending on the type of data and why we collected it:

• Course enrolment records: Maintained for six years after course completion (for qualification verification and legal compliance)
• Financial records: Kept for six years as required by UK tax law
• Marketing communications: Retained until you unsubscribe or request deletion
• Website analytics: Aggregated and anonymised after 26 months
• Support enquiries: Deleted after three years unless part of ongoing correspondence

When data reaches the end of its retention period, we securely delete or anonymise it so it can no longer identify you.

Your Rights and How to Exercise Them

UK data protection law gives you significant control over your personal information. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within one month, free of charge.

Correct Inaccurate Information

If something we've recorded about you is wrong, let us know and we'll fix it promptly.

Request Deletion

You can ask us to delete your personal data in certain circumstances – for example, if it's no longer needed for the purpose we collected it, or if you withdraw consent.

Object to Processing

You can object to how we use your data, particularly for marketing purposes or when we're relying on legitimate interests as our legal basis.

Restrict Processing

In some situations, you can ask us to temporarily limit how we use your information while we resolve any concerns you've raised.

Data Portability

Where technically feasible, you can request your data in a structured, commonly used format to transfer to another service provider.

Security Measures

We take data security seriously and use industry-standard measures to protect your information:

• Encrypted data transmission (TLS/SSL) across our website
• Secure, encrypted storage for sensitive information
• Regular security assessments and updates
• Restricted access to personal data on a need-to-know basis
• Staff training on data protection and security best practices

While we implement robust security measures, no system is completely immune to threats. If we detect any breach that might affect your personal data, we'll notify you and the relevant authorities as required by law.

Children's Privacy

Our courses are designed for adults aged 18 and over. We don't knowingly collect information from children under 18 without parental consent. If you believe we've inadvertently collected data from a child, please contact us immediately so we can delete it.

Changes to This Policy

Privacy law and our business practices evolve over time. We'll update this policy as needed to reflect changes in how we handle data or in legal requirements.

When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "Last Updated" date at the top of this page shows when the most recent changes took effect.

We encourage you to review this policy periodically, especially before providing us with new personal information.

Third-Party Websites

Our website might contain links to external sites – course resources, partner organisations, or relevant industry tools. Once you leave our site, this privacy policy no longer applies.

We're not responsible for the privacy practices of other websites, even if you accessed them through our site. We recommend reading the privacy policy of any website you visit.